The experience at Just Citroen Harrogate was good because they had what I set out to look for, they were not pushy and answered all my questions when asked. However I did feel the car interior was not cleaned very well especially when I paid for the paintwork and interior protection. When test-driving it I noticed in the glove that it was unclean and sticky, this was still the case when I collected the vehicle after it’s detailing, also there were dirty marks on the passenger and back seat, which was frustrating as it was supposed to have had the interior cleaned with the fabric protection. Which I think was miss sold to me as the one in the showroom showed a substantial torch and first aid kit, the pack I received had a wind up torch and no first aid kit at all. I like the car but was slightly dissatisfied with what is mentioned above. You don’t expect to have to clean the car inside after you collect it and pay an addition amount for fabric and dashboard treatment. I was also told that on the following Monday there would be a call to see that all is well and I am happy with the vehicle, this call never came and it was then that I was going to mention these slight niggles. On the plus side I love the car and would and will use the garage again.
Mr Steven Nelson
7th November 2020